Responsible gambling

Responsible Gaming: Taking Care of Your Well-being

At Loto Quebec Casinos, we understand the importance of responsible gaming practices to ensure a safe and enjoyable experience for all our players. Our aim is to provide a supportive environment that encourages you to take control of your gaming habits.

Setting Limits

We believe in empowering you with tools to manage your gaming activities effectively. You can set deposit, loss, or time limits over various periods using our intuitive "Manage My Gambling" feature. This tool allows you to:

• Set daily, weekly, or monthly limits on deposits and losses
• Activate breaks for 1-89 days (one-time or recurring) to take a temporary break from gaming
• Enroll in self-exclusion programs that block access to the online site for 3 months to 5 years

Getting Help When You Need It

If you're concerned about your gaming habits or need advice on responsible gaming practices, our dedicated team is here to assist. We'll direct you to specialized resources and support services that can help with problem gambling.

• Wise Play (Bien jouer) - a comprehensive resource offering information on responsible gaming, explaining chance, helping examine gaming habits, and directing to professional assistance
• External help organizations and treatment services available through our website

Protecting Yourself

We're committed to maintaining the highest level of security and fair play. Our online platform adheres to strict standards ensuring:

• Secure HTTPS connections with SSL/TLS encryption for your protection
• Rigorous certification procedures for games, including random number generator (RNG) testing by independent labs like eCOGRA or iTech Labs

Staying Informed

To support your well-being and responsible gaming practices, we provide a variety of tools and resources. You can:

• Access our 24/7 customer support service via multiple channels for assistance with account, payment, or responsible gambling queries
• Visit our Wise Play (Bien jouer) platform to learn more about managing your gaming habits

Responsible Gaming at Loto Quebec Casinos

Our team is dedicated to providing a safe environment where you can enjoy online gaming responsibly. We understand that excessive gaming can lead to harm and are committed to reducing this risk.

By setting limits, getting help when needed, protecting yourself with our security measures, staying informed about responsible gaming practices, and being part of our supportive community at Loto Quebec Casinos, we aim to ensure your well-being while enjoying the excitement of online gaming.