Privacy Policy

Privacy Policy

Loto-Québec ("we," "us") is committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website (the "Site"), create an account with us, or access any services provided by Loto-Québec.

What Personal Data Do We Collect?

We may collect various types of information from you, including:

Information about your identity and contact details;
Your location and the country from which you are accessing our Site or services;
User name, password, and other account login credentials;
Account and game play history;
Any preferences, interests, or settings that you have provided to us.

How Do We Use This Data?

We use your personal data for various purposes, such as:

To provide and manage our website and online gaming services to users in Québec (Canada);
To verify user age and identity;
For customer support and communication with you about the Site or any issues related to it;
To analyze usage patterns of our Site and improve its features;
To comply with regulatory requirements under applicable laws.

Who We Disclose Personal Data To?

We may disclose your personal data to:

Other departments within Loto-Québec, for internal business purposes only;
Third-party service providers that assist us in the provision of services on our Site (such as hosting or maintenance);
Government agencies and regulatory bodies under applicable laws.

Data Storage Security Measures

Loto-Québec takes data security seriously. We have implemented technical measures to protect your personal data, including:

Encryption methods to secure transmission of sensitive information;
Access controls for employees who require access to user data;
Regular backups of user data.

Accessing and Correcting Your Personal Data

You can review or update certain parts of your account settings through our Site. If you request a change to any aspect of your personal data, Loto-Québec will use reasonable endeavors to accommodate it.

Cookies

Our website uses cookies, small text files that are stored on your device and used by websites for various purposes like remembering user preferences or keeping track of visit history.

Right To Complain Or Be Forgotten

You have the right to complain about our handling of your data. You also reserve the right to request erasure of any personal information we store related to you in accordance with applicable laws.

If there are changes in how we collect, use, disclose, or protect user information, Loto-Québec reserves its right to revise this Privacy Policy and inform users accordingly through updates on our website.